State Farm® Insurance Agent Rick Duran

"I’m more than pleased with the professional service demonstrated by the Agent Regina. She explained the quote details and answered all my questions. I have now become a new policy holder."

"Muy buen servicio"

"Excellent customer service from each consultant. Patient, clear information, Accurate financial analysis. I appreciate the help from each service agent."

"I was very pleased with the professional service and kindness of the State Farm representative Caique, it was like talking to a close friend."

"Very professional"

"Rhianna was really helpful in sorting out some tricky issues with my insurance after my divorce!"

"I had an excellent experience they help me with a quote and to see the deal on my homeowners insurance I bundled my car insurance and no issues whatsoever they gave me the best rates out of five other companies I highly recommend this agency"

"Customer service is absolutely terrible!!! I’ve been trying to get a simple page of declaration from them since Monday. Every time I called no one picked up and the call went to a third party. The response from them was always the same “sorry they are all busy at the moment you can leave a call back number and someone will get back to you” never got a call back from anyone. Finally got in touch with someone in the office yesterday and they asked me tons of questions on why I needed it and still haven’t gotten my document. Absolutely terrible"

"Very good 👍"

"Regina from this agency was really great, she helped me obtain new policies for home and auto for my family. She was pleasant to talk to, knowledgeable and helpful, made this painful experience painless!"

"Muy profesional y amable"

"“I’m very disappointed with the service I’ve received at this State Farm office. After multiple attempts to resolve my issues, it’s clear that customer care isn’t a priority here. My calls often go unreturned, and when I do reach someone, I find that they lack the knowledge or willingness to help with basic insurance needs. I feel like my concerns are brushed off, and I’ve had to constantly follow up on matters that should have been handled promptly and professionally. Additionally, the transparency around policy details has been lacking, leaving me with unexpected fees and terms. As a customer who values trust and clarity from an insurance provider, I’m very disappointed with this experience. I wouldn’t recommend this office if you’re looking for attentive, knowledgeable, and respectful service.”"

"Excellent service and very good customer service, I am very grateful for the help you gave me."

"Regina was great! She made everything very easy for me. She is also very helpful if I have any questions and responds right away."

"Regina was fantastic to work with and made the process incredibly easy!"

"Take care with my needs, verry respect with my needs....verry good people I recommend to anybody thank you verry much !!!!"

"La atencion es muy profecional y exelente , el sr. Caique muy profesional y conoce como ayudarte con su servicio te da la orientación en lo que uno nesecita lo recomiendo a todas las personas"

"El servicio de atención fue muy bueno Gracias a agente que me atendió"

"Good"

"Muy buen servicio"

"“Insurance” is a daunting experience for anyone not familiar with the industry. However, Andres and Caique at Rick Duran’s office has made it easy for me. I’ve been insuring my car for 1 year now and it’s been seamless and a positive experience. I always recommend this office when others are searching. Many thanks to all!"

"Don't use State Farm... anywhere else is better."

"La mejor agencia de seguros de autos,sin duda la recomendaría.Tienen los mejores precios y sus agentes hablan nuestro idioma que es lo mejor para poder entender todo, gracias a Brenda Alcalá que siempre nos resuelve nuestras dudas y nos ayuda mucho."

"The customer service rep Andres was very good , personable , friendly , courteous and professional. He answered my questions and extended other ways to accommodate any additional services I may need. I truly enjoy the lay out of this State Farm office and the color decor is really appealing to look at. I also really appreciate the logistics of getting to the Marlboro office and the seamless way of the office being strategically located making it easier to drive to as well."

"Great service! Andres did a wonderful job, a great person, patient, kind, and helpful. He was able to answer all my questions. I highly recommend this office."