State Farm® Insurance Agent Rick Duran
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jamie Kim
November 5, 2024
"Regina from this agency was really great, she helped me obtain new policies for home and auto for my family. She was pleasant to talk to, knowledgeable and helpful, made this painful experience painless!"
Leslie Martinez
November 4, 2024
"Muy profesional y amable"
simon pavitt
October 30, 2024
"“I’m very disappointed with the service I’ve received at this State Farm office. After multiple attempts to resolve my issues, it’s clear that customer care isn’t a priority here. My calls often go unreturned, and when I do reach someone, I find that they lack the knowledge or willingness to help with basic insurance needs. I feel like my concerns are brushed off, and I’ve had to constantly follow up on matters that should have been handled promptly and professionally. Additionally, the transparency around policy details has been lacking, leaving me with unexpected fees and terms. As a customer who values trust and clarity from an insurance provider, I’m very disappointed with this experience. I wouldn’t recommend this office if you’re looking for attentive, knowledgeable, and respectful service.”"
Fernando Cabrera
October 23, 2024
"Excellent service and very good customer service, I am very grateful for the help you gave me."
Lyn-anne Klinga
October 16, 2024
"Regina was great! She made everything very easy for me. She is also very helpful if I have any questions and responds right away."
Brady Duricko
October 11, 2024
"Regina was fantastic to work with and made the process incredibly easy!"
raul alvarado
October 10, 2024
"Take care with my needs, verry respect with my needs....verry good people I recommend to anybody thank you verry much !!!!"
Max Meneses
October 7, 2024
"La atencion es muy profecional y exelente , el sr. Caique muy profesional y conoce como ayudarte con su servicio te da la orientación en lo que uno nesecita lo recomiendo a todas las personas"
Emiliano Vasquez
September 30, 2024
"El servicio de atención fue muy bueno Gracias a agente que me atendió"
Arisa Soriano
September 25, 2024
"Good"
luis ugarte
September 18, 2024
"Muy buen servicio"
Jin
September 14, 2024
"“Insurance” is a daunting experience for anyone not familiar with the industry. However, Andres and Caique at Rick Duran’s office has made it easy for me. I’ve been insuring my car for 1 year now and it’s been seamless and a positive experience. I always recommend this office when others are searching. Many thanks to all!"
Nik Kumar
September 10, 2024
"Don't use State Farm... anywhere else is better."
Yuridia Cisneros
September 5, 2024
"La mejor agencia de seguros de autos,sin duda la recomendaría.Tienen los mejores precios y sus agentes hablan nuestro idioma que es lo mejor para poder entender todo, gracias a Brenda Alcalá que siempre nos resuelve nuestras dudas y nos ayuda mucho."
Jeri Mercer
September 4, 2024
"The customer service rep Andres was very good , personable , friendly , courteous and professional. He answered my questions and extended other ways to accommodate any additional services I may need. I truly enjoy the lay out of this State Farm office and the color decor is really appealing to look at. I also really appreciate the logistics of getting to the Marlboro office and the seamless way of the office being strategically located making it easier to drive to as well."
Yamile Rojas Farfan
August 30, 2024
"Great service! Andres did a wonderful job, a great person, patient, kind, and helpful. He was able to answer all my questions. I highly recommend this office."
Marie Vargas
August 29, 2024
"Rihanna has been the most helpful when it comes to answering any of my questions or concerns. She has taken her time to gather any information when needed to explain any confusion thoroughly. Recently she out did her self with informing me about information that was wrongfully giving to me by another State Farm agent. I questioned State Farm until she stepped in and made phones calls to help me. Thank you again, we need more beautiful and kind human being like you in the world. Your help wasnt unnoticed and totally appreciated."
Rafat Girgis
August 26, 2024
"Great service and very knowledgeable and friendly staff"
Nargis B
August 25, 2024
"I've had a great experience with Kimberly as she patiently listened to me and found a perfect auto insurance policy for my needs. She's very knowledgeable and empathetic and I couldn't wish for a better insurance specialist. I highly recommend her to anyone shopping around for insurance policies!"
Tina
August 22, 2024
"Very attentive rep helped me to dive into details of my complex situation with multiple owner, landlord, auto insurances and gave me lots of savings! Cannot be happier."
Claudia Lopez
August 22, 2024
"Excelente servicio al cliente, y muy amables siempre. Me han ayudado a reducir costos con la aseguradora"
Giomar L
August 22, 2024
"Muy buena aseguradora"
Claudia Rodriguez
August 20, 2024
"Excelente, siempre son muy atentos y me resuelven todos mis inquietudes"
Bella Bella
August 13, 2024
"Very nice woman that I spoke to she was very helpful with what I needed I absolutely would refer them to anyone that needs it thank you Brenda for all your help"
Clive Corin
August 9, 2024
"We needed new auto insurance and the team at the agency made sure this was a very pleasant experience."