Reviews

"Very patient and helpful , provided necessary information and got my vehicle insured so I'm legal to drive"

"I’m extremely disappointed with my experience with State Farm, especially considering how much I pay for insurance and the level of coverage I believed I was receiving.

After a tree branch fell on my vehicle and damaged the hood, State Farm provided a repair estimate of just $1,038.70. What really surprised me was that their estimate included a recycled hood priced at only $312.76, rather than a new replacement part. The estimate also used a labor rate of just $57 per hour.

After my $500 deductible, State Farm’s estimated contribution comes out to only $538.70. For a vehicle that was damaged through no fault of my own, I expected a more thorough and reasonable assessment of what it would take to restore it to its pre-accident condition.

I was advised to take the vehicle to a body shop and have them submit supplemental charges if the actual repairs cost more. While I understand that this is part of the insurance process, I shouldn’t have to feel like I’m fighting to get my vehicle repaired properly after paying for comprehensive coverage.

I also have a mechanic I know and trust who is familiar with my vehicle. I would much rather have the repairs evaluated and completed by someone I trust than feel pressured to rely on a shop recommended by the insurance company.

My biggest frustration is the disconnect between what customers believe they’re paying for and what actually happens when they need to file a claim. The process may seem straightforward, but that doesn’t necessarily mean the customer is receiving a fair settlement.

I expected better communication, transparency, and support from State Farm. Unfortunately, this experience has seriously damaged my confidence in the company, and I would encourage other customers to carefully review their coverage and repair estimates before assuming everything will be taken care of properly.

YOU MAY NOT BE INSURED FOR THAT YOU THINK YOUR PAYING FOR !!!!!"

"Thank you for promptly updating the policy."

"Rodrigo was excellent and helped me get a lower car insurance rate."

"Seth was extremely helpful and professional helping me to navigate setting up my auto insurance ! I appreciate how helpful he was!"

"GM. Just want to say brenda Alcala is so Nice helping me with my policy, shes so helpfull and always trying to figure out things helping me. Thank you again."

"I don’t know what happened but they are not answering emails, not answering phones, and ask people to send text messages and never replied. I am not sure if they are nice only before you pay but feel like they disappear once you already paid."

"Big thanks to Diego for being so helpful and professional! He’s very knowledgeable and takes the time to help you with any questions. I definitely recommend him if you’re looking for someone who knows what they’re doing and provides great service!"

"Everyone there is extremely professional, helpful and knowledgeable!!!"

"Phone call generated by State Farm to me....Brenda was very professional and patient with me while I navigated thru the process."

"The person that I had the privilege to speak to was a gentleman name Undris ( not sure of the spelling) He was professional with a personable tone. He was also very informative and polite. He made sure that I understood what my insured policy stated in coverages. I really appreciate doing business with such a person. Thank you state farm for that kind of service you provide through that gentleman!"

"Andres is amazing!"

"Friendly and knowledgeable staff."

"Regina N has been an amazing agent. She helped me navigate and understand all options available for a car policy. I ended up with a product that fits my needs perfectly. Thank you Regina!! Fatima D."

"Great service!"

"Regina was great! I work crazy hours and she went out of her way to work with me and get me insurance"

"Caique was great. Very knowledgeable, professional and personable. Great quotes, too."

"Brenda F. Es muy amable y nos ayudo con cada duda y proceso que necesitabamos! Muy profecional y un exelente servicio! Muy contenta❤️"

"Quick and efficient. My husband and I had Rodrigo help us, he guided us very well and answered all our questions/ concerns very straight forward and professional."

"Good communication and proactive team. Thanks Caique"

"I had the pleasure of working with Regina, she was very professional and patient with me. Answered all my questions."

"Christa and the team
Took the time to explain and find savings for me. Thank u!!"

"Rick Duran went above and beyond to help me get the lowest monthly rate for my car insurance. Since then I have added some other insurance in different areas and he really pulled through."

"My agent was very nice and helpful. I would recommend Christina to everyone that call State Farm’s"

"Great customer service would definitely recommend"